Delivery & Shipping Policy

Rocky Fiber Glass and Steel

At Rocky Fiberglass and Steel, we strive to deliver your order safely and quickly. The delivery terms and policies are outlined below.

1. Delivery Area

2. Delivery Time

Area	Estimated Time
Inside Dhaka city	1–3 Working Days
Near Dhaka (Savar, Gazipur, Narayanganj, etc.)	3–4 Working Days
Outside Dhaka (Other Districts)	4–5 Working Days
Remote Areas	5–7 Working Days

Note: Delivery time starts after the order is confirmed. Deliveries may be delayed due to Fridays, public holidays, or special circumstances (storms, floods, strikes, etc.). Delivery time for pre-orders or customized products will differ and will be notified at the time of ordering.

3. Delivery Charge

Area	Charge
Inside Dhaka city	Negotiable / Subject to discussion
Outside Dhaka	Negotiable / Subject to discussion

Note: Delivery charges may vary based on product weight or size. The total delivery charge will be displayed during checkout.

4. Order Process

After placing an order, you will receive a confirmation via SMS/Phone Call.
Our team will verify and package the order within 24–48 hours.
Once handed over to the courier, tracking details/updates will be shared with you.
The delivery person will contact you via phone before delivering the package.

5. Payment Method

Confirm the order by paying 15% of the total bill; the remaining amount is Cash on Delivery (Condition).
The delivery/courier charge must be paid directly to the courier service.

6. What to Do During Delivery

If you receive a wrong or defective product, send us photos/videos within 24–48 hours. See our Return & Exchange Policy for details.
Check the package externally while receiving it in front of the delivery person.
If the package is torn, wet, or damaged, do not accept it and contact us immediately.
If you receive a wrong or defective product, send us photos/videos within 24–48 hours. See our Return & Exchange Policy for details.

7. Failed Delivery

If the phone is switched off or the customer is unavailable at the address, the delivery person will attempt 2–3 times.
If delivery repeatedly fails, the order may be cancelled. If an advance payment was made, the remaining amount will be refunded after deducting the delivery charge and any damages.
We are not responsible for delays caused by wrong or incomplete addresses.

8. Changing Address or Order

To change the address or order before handing over to the courier, inform us quickly via Phone or WhatsApp.
Address changes may not be possible after the package is dispatched to the courier.

9. Delayed or Lost Products

If you do not receive the product within the estimated time, inform us; we will contact the courier to resolve it.
If a product is lost or cannot be delivered, a new product will be sent, or a full refund will be processed according to the policy above.

Frequently Asked Questions (FAQ)

Is Cash on Delivery available?
Yes, you can pay in cash after receiving the product in all areas.

How can I track my order?
Tracking information will be sent via SMS / Email / WhatsApp after dispatch.

What if I am not at home during delivery?
The delivery person will call you. You can have someone else accept the product or reschedule a new delivery time.The delivery person will call you. You can have someone else accept the product or reschedule a new delivery time.

Contact Us

Please contact us with any questions regarding returns or exchanges.

Phone Number

+880 187 2162421

Email

info@rockybazzar.com

Location

Bondodakpara, Kadamtali, Keraniganj, Dhaka-1310, Bangladesh

Whats App

+880 187 2162421