Privacy Policy

Rocky Fiber Glass and Steel

Rocky Fiber Glass and Steel values the privacy of your personal information. This policy explains what information we collect, why we collect it, how we use it, and how we keep it secure. By using our website https://rockybazzar.com/ , you are considered to have agreed to the terms of this policy.

Information We Collect

Information You Provide:

Name, email address, phone number
Delivery and billing address
Account details, such as username and password
Order and payment-related information (payments are not stored directly on our servers; they are processed through a secure payment gateway)
Information you provide through contact forms, reviews, or messages

Automatically Collected Information:

IP address, browser type, device information
Which pages of the website you visited and how much time you spent
Information collected through cookies (details below)

Why We Use Your Information

Processing orders, delivering products, and confirming payments
Handling return, exchange, and refund requests
Responding to your questions and complaints, and providing customer service
Sending offers, newsletters, and promotional messages, subject to your consent
Improving our website and service quality
Preventing fraud and unsafe activity
Complying with legal obligations

Cookies

Our website uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.

ential Cookies: Required to run core functions like cart, login, and checkout.
Analytics Cookies: Help us understand how visitors navigate the website (e.g., Google Analytics).

You can disable or delete cookies through your browser settings. However, doing so may prevent some features of the website from working properly.

Sharing Information with Third Parties

We do not sell your information. In limited cases, information may be shared with:

Delivery Partners: Such as Pathao, Steadfast, RedX, or other courier services your name, address, and phone number are shared to deliver products.
Payment Providers: Such as bKash, Nagad, SSLCommerz, banks, or card gateways — for processing payments.
Service Partners: Website hosting, email service, or analytics providers who work on our behalf.
Legal Requirements: When legally required by a court or government authority.

Data Security

We have implemented measures such as SSL encryption, secure servers, and restricted access to keep your information safe. However, no method of transmitting data over the internet is 100% secure, so we cannot guarantee absolute security.

Data Retention Period

Your information is retained until the necessary work is complete and, where required, for legal or accounting purposes (e.g., 5 years). After that, it is securely deleted.

Your Rights

You may request to:

View or obtain a copy of your stored information
Correct inaccurate information
Have your information deleted (except information retained for legal purposes)
Unsubscribe from promotional emails or messages (every email includes an unsubscribe link)

For any of these requests, please contact us using the details below.

Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that such information has been collected by mistake, we will promptly delete it.

Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites. Please review their policies before providing any information there.

Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with a new date. Major changes will also be notified via email.

Contact Us

If you have any questions or requests regarding privacy, please contact us

Company Name

Rocky Fiber Glass and Steel

Email

rockybazzar@gmail.com

Phone

+880 18 72162421

Factory Office - Showroom

Near Babubazar Bridge, Komotoshi More, Keraniganj - Dhaka

Showroom

47 Bangsha Road, Nayabazar - Dhaka